Privacy Policy

1. Who this policy covers

This policy is issued by RuvexTech ("RuvexTech", "we", "us"), CIN [CIN_NUMBER], registered office at [REGISTERED_OFFICE_ADDRESS] (the "data controller" for account and business-contact data described below).

2. What personal data we may collect

• Account data: name, email, phone, login credentials, and workspace/business details for the person setting up a RuvexTech account.
• Business contact data: names, roles, emails, and phone numbers of staff a business client adds to their workspace.
• End-customer / customer inquiry data: messages, phone numbers, and booking details of a business client's own customers, processed on our platform on that business's behalf.
• Message, booking, and appointment data: conversation content, appointment times, service selections, and related metadata.
• Integration data: tokens and identifiers needed to connect messaging channels, calendars, and telephony providers.
• Technical and log data: IP address, device/browser information, and usage logs.
• Support data: information you share with us when requesting support.
• Billing data: billing contact details and subscription/payment status (card details are handled directly by our payment processor, not stored by us).
• Marketing data: contact details for people who request a demo or opt in to marketing communications.

3. Purpose of processing

We process this data to provide and operate the RuvexTech platform, respond to support and demo requests, secure our systems, meet legal and billing obligations, and — where you've agreed — send product or marketing communications.

4. Legal basis / consent

[LEGAL_BASIS_PLACEHOLDER — to be finalized with counsel: typically contract performance for account/service data, legitimate interest for security and product improvement, and consent for marketing and non-essential cookies.]

5. Processors and service providers

We use third-party service providers for hosting, messaging-channel delivery, payments, and related infrastructure. These providers process data on our behalf under their own terms and, where applicable, a data processing agreement with us.

6. Cross-border data transfers

Data may be processed in countries other than where you or your customers are located. [CROSS_BORDER_TRANSFER_MECHANISM_PLACEHOLDER — to be finalized with counsel per applicable law.]

7. Data retention

We retain personal data for as long as your account is active and as needed to meet legal, accounting, or reporting obligations. [RETENTION_PERIOD_PLACEHOLDER — specific retention periods to be confirmed.]

8. Security measures

We aim to apply reasonable technical and organizational measures to protect personal data, including access controls and workspace separation. See our Security page for more detail. No system can be guaranteed fully secure.

9. Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict use of your personal data. To exercise these rights, contact us at [PRIVACY_EMAIL].

10. Cookies and analytics

We use cookies as described in our Cookie Policy. You can manage your preferences at any time from Cookie Settings.

11. Children's data

RuvexTech is intended for business use and is not directed at children. We do not knowingly collect personal data from children.

12. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the effective date above.

13. Governing law review note

This policy is drafted as a starting template for an India-based company and must be reviewed against applicable Indian privacy law (including the Digital Personal Data Protection Act) and, separately, against the law of any other country where RuvexTech operates or has customers, before publication.